Frequently Asked Questions

I would like to create an account with beadencare.com what do I have to do?

To register with beadencare.com, click Login and then click on Create an Account. Once you have completed all the mandatory fields and clicked on submit, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process. You can also register at the check-out stage: in this case, a confirmation e-mail will not be needed.

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at beadencare.com. You can order all the items you want without having to create an account using guest checkout. If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What payment methods do you accept?

We offer the following payment methods to ensure that shopping at Beadencare.com is secure, fast and convenient.

• Visa

• MasterCard

• American Express

• PayPal

We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D secure procedures. All personal information is handled confidentially.

Can I cancel an order if it hasn't shipped yet?

Once the order is confirmed, it’s unfortunately impossible to make any amendments or cancellations to your order as it is processed immediately. Don’t worry though, you can either refuse the delivery or return the items back to our warehouse for a refund; please see our Return Policy for more details.

How long will it take to receive my order?

Delivery date depends on a number of factors, please check our Shipping & Delivery policy for complete details.

How to contact customer service?

Our Customer Support is available by phone Monday to Saturday. The numbers are available on the website, or you can simply send us a message using the Contact Us form.